Fortune-500 Data Management Company Resolves 40% of HR Queries with AI-Powered Virtual Assistant

Case Studies

Key Stats

2

Virtual Assistants - HR, Procurement

2

Virtual Assistants - HR, Procurement

40%

Reduction In Call- Waiting Time

40%

Reduction In Call- Waiting Time

1

Universal Bot Access All Other Bots

1

Universal Bot Access All Other Bots

The Customer

The American data management firm provides hybrid cloud data storage solutions to its clientele. Consistently listed in the Fortune 500 since 2012, the company boasts a workforce of over 10,000 employees globally.

Challenge

Employees encountered difficulties in locating answers via the HR portal, while the HR staff faced a barrage of repetitive queries from employees. The company sought an innovative, self-service solution that was both scalable and capable of addressing its employees' HR-related inquiries.

Solution

Utilizing White Gator AI’s platform, the company developed and launched the HR FAQ bot on its HR portal. Trained with the 80 most frequently asked questions, it facilitated access to information for both employees and HR staff, including details pertaining to the appraisal system.

Discover in the case study how banking customer service can streamline repetitive inquiries and transactions through automation, resulting in expedited service delivery and reduced costs for human agents.

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